Customer Success Manager - Mid-Market (f/m/d)

We are looking for a Customer Success Manager who takes true ownership of outcomes and acts as a strategic partner to customers, guiding them from onboarding through renewal and expansion.

Requirements

• Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS
• Experience working with German Mittelstand companies and ability to support expansion across the EU and US
• Ability to lead customer conversations, including challenging discussions and negotiations
• Strong analytical skills and ability to connect usage data, customer goals, and commercial potential
• Ability to prioritize effectively within a larger portfolio of approximately 70 to 130 accounts
• Fluency in German and English at a professional level

Benefits

• Positive working atmosphere
• Maximum transparency
• Communication at eye level
• Support for personal and professional development