Host/Hostess

The Hostess position at [Restaurant Name] is a customer-facing role responsible for greeting guests, managing guest flow, assisting with basic needs, and ensuring high-quality service. This includes assisting servers and contributing to a clean and welcoming restaurant environment.

Requirements

• Greets and assists guests to ensure satisfaction.
• Manages guest flow using floor charts and management direction.
• Assists guests with basic needs, like high chairs or drink refills.
• Maintains restrooms and ensures cleanliness.
• Resolves guest concerns and complaints.
• Participates in training programs and marketing events.
• Operates the restaurant during all shifts (full-service and varying hours).
• Ability to lift up to 25 pounds and perform various physical tasks.
• Must be able to read and write, and walk/stand during all shifts.