IT Service Manager

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. The company is looking for a highly skilled and experienced IT Service Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment.

Requirements

• 5+ years of experience in IT service management, preferably in an MSP environment.
• 2+ years in a leadership or managerial role.
• Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
• Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
• Knowledge of cybersecurity best practices and compliance standards
• Strong leadership and team management abilities
• Excellent communication and client relationship management skills
• Analytical mindset with a focus on problem-solving and continuous improvement.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Benefits

• Competitive benefits package
• 401k match
• Unlimited Approved PTO after one year
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs