We are seeking a Sr. Operations Agent to join our team in Frankfurt, Germany. The successful candidate will be responsible for managing shipments, negotiating rates, and coordinating with carriers and customs brokers.
Requirements
- Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
- Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
- Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers.
- Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
- Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
- Act as the primary point of contact for client inquiries and shipment status updates.
- Build and maintain strong, trust-based relationships with internal teams and external partners.
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development