Sr. Operations Agent - Time Critical - 2nd Shift (16:00 to 00:00)

We are seeking a Sr. Operations Agent to join our team in Frankfurt, Germany. The successful candidate will be responsible for managing shipments, negotiating rates, and coordinating with carriers and customs brokers.

Requirements

• Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
• Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers.
• Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
• Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
• Act as the primary point of contact for client inquiries and shipment status updates.
• Build and maintain strong, trust-based relationships with internal teams and external partners.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development