Sr. Operations Agent - Time Critical (Monday - Friday 11am - 9pm)

We are seeking a Sr. Operations Agent - Time Critical to prepare domestic documents, route shipments, negotiate rates with motor carriers, and provide brokerage assistance. The ideal candidate will have 3+ years of industry experience, 2+ years in Motor Carriers and Freight Forwarders, and a High School Diploma or GED.

Requirements

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments.
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm.
• Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives