Head of Customer Success
Crawford Thomas RecruitingNew York, New York, United States
Posted March 25, 2026
125000 - 150000 USD
Full Time
About the Company
Crawford Thomas Recruiting is a nationwide staffing and recruiting firm that places experienced, vetted professionals across a wide range of industries. The firm focuses on key talent categories—management, sales, finance, technology, engineering, healthcare, and legal—to serve clients from early‑stage startups to Fortune 500 and Inc. 5000 companies. By combining rigorous vetting, deep industry expertise, and a client‑centric approach, Crawford Thomas consistently delivers fast, high‑impact hires that exceed expectations for time to fill, candidate quality, and overall value. This reputation for rapid, high‑quality placements makes the firm a trusted partner for organizations seeking top talent and for professionals pursuing meaningful career opportunities.
Job Description
Seeking a Head of Customer Success to build a high-performing customer success function, own the post-sale lifecycle, and drive retention, renewals, and expansion within the partner base.
Requirements
- 4+ years of experience in customer success, account management, or customer support roles
- 2+ years in a leadership or player-coach capacity
- Demonstrated success driving customer retention and revenue growth
Benefits
- Comprehensive benefits
