Member Solutions Collections Manager

The Member Solutions Manager will partner with a team of collectors to ensure effective and timely review and resolution of past due consumer, mortgage, commercial, collateralized and personal loan accounts.

Requirements

• Maintain an efficient and highly effective collection process.
• Responsible for production and results of the collections staff, including monitoring of all past due accounts.
• Manage the collections efforts of the outsourced collections vendor.
• Ensure all consumer account collection activity meets credit union, state and federal lending regulations.
• Manage departmental staffing, including hiring, training, coaching, counseling, performance evaluation, and termination.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Retirement plan
• Generous paid time off
• Paid holidays
• Flexible spending account