Account Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. We're looking for an Account Manager to drive upsells, renewals, and long-term customer value.

Requirements

• Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes
• Consistent record of hitting or exceeding goals in customer-facing environments
• Thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta's Account Manager role aligns with your trajectory
• Entrepreneurial mindset, ability to thrive in ambiguity, design new processes, and create a scalable motion
• Ability to navigate complexity, setbacks, and long sales/adoption cycles with resilience
• Ability to articulate Cresta's value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins
• Creative commercial thinking, ability to use commercial levers to architect smart, efficient deals
• Active listening skills, ability to connect dots quickly and convert information into clear, actionable insights
• Strategic approach to travel, understanding when being in the room matters and when it becomes a differentiator

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits