Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. We're looking for an Account Manager to drive upsells, renewals, and long-term customer value.
Requirements
- Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes
- Consistent record of hitting or exceeding goals in customer-facing environments
- Thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta's Account Manager role aligns with your trajectory
- Entrepreneurial mindset, ability to thrive in ambiguity, design new processes, and create a scalable motion
- Ability to navigate complexity, setbacks, and long sales/adoption cycles with resilience
- Ability to articulate Cresta's value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins
- Creative commercial thinking, ability to use commercial levers to architect smart, efficient deals
- Active listening skills, ability to connect dots quickly and convert information into clear, actionable insights
- Strategic approach to travel, understanding when being in the room matters and when it becomes a differentiator
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits