Application Support Engineer

Cresta is seeking a highly motivated and technically proficient Application Support Engineer to join its growing Customer Success team. The ideal candidate will have 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role and possess strong problem-solving and analytical skills. The role involves technical issue resolution, customer advocacy, collaboration, and process improvement.

Requirements

• 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Proficiency in web hosting technologies, APIs, application log analysis, and support ticketing systems
• A customer-centric mindset with a genuine desire to deliver excellent service
• Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits