Customer Strategy Director

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Customer Strategy Director will partner externally with Cresta's largest and most strategic customers and internally with Cresta's Sales, Professional Services and Customer Success teams to deliver the strategy and vision for the partnership.

Requirements

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
• Deep understanding of business value creation, change management, and/or consulting methodologies
• General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
• Extensive experience in large scale enterprise software implementations and complex use cases
• Experience designing and interpreting Statements of Work to meet Enterprise customer needs
• Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
• Experience managing and advising on large scale programs with many stakeholders and dependencies
• Ability to build strong external relationships with external stakeholders

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits