Forward Deployed Engineer (AI Agent)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. We're looking for a Forward Deployed Engineer (AI Agent) to join our team and help us revolutionize the workforce with AI.

Requirements

• Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools.
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Benefits

• Medical, dental, and vision plans
• Paid parental leave
• Monthly Health & Wellness allowance
• Work from home office stipend
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada