Forward Deployed Engineer (AI Agent)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Join us on this thrilling journey to revolutionize the workforce with AI.

Requirements

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
• Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits