Technical Support Engineer

Cribl is a remote-first company that seeks Technical Support Engineers to provide enterprise-level support to customers and partners. The company is growing rapidly and values collaborative, curious, and motivated team members who are passionate about putting customers first.

Requirements

• Develop a deep technical understanding of Cribl Stream and our other products
• Provide extraordinary technical support to our Enterprise customers and across various channels
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums

Benefits

• Health, dental, vision, short-term disability, and life insurance
• Paid holidays and paid time off
• Fertility treatment benefit
• 401(k)
• Equity
• Discretionary company-wide bonus