Technical Support Engineer

Wrike is seeking a Technical Support Engineer to provide high-touch support experience to customers, resolve technical issues, and collaborate with engineering and product teams.

Requirements

• 3+ years of hands-on technical or functional product support experience
• Professional English proficiency (C1+ Business minimum)
• Strong background in computing (Mac & PC), networking, web-browser troubleshooting, firewalls, and proxy servers
• Exceptional critical thinking skills and ability to troubleshoot sophisticated problems
• Ability to work in a fast-paced environment and high-pressure situations

Benefits

• 18 calendar days of paid vacation
• Sick Leave Compensation
• Menstrual Leave
• Parental Leave
• 2 Volunteer Days
• Group Medical Insurance
• Term Life Insurance
• Personal Accident Insurance
• Monthly Broadband / Internet Reimbursement
• Hybrid Working Model