Renewal Specialist
Crisis24Annapolis, Maryland, United States
Posted April 24, 2026
Full Time
About the Company
Crisis24, a GardaWorld subsidiary, delivers integrated risk management, crisis response, and protective services to high-profile individuals, brands, and organizations worldwide. Leveraging a global network of operations centers, advanced AI, and a team of seasoned intelligence analysts, the firm provides 24/7 security consulting, risk intelligence, and business continuity solutions. Its portfolio spans actionable risk management, critical event coordination, travel and people risk services, and medical assistance. Crisis24's combination of real-time analytics, global reach, and deep industry expertise sets it apart as the premier partner for organizations seeking proactive, technology-driven security and resilience.
Job Description
Renewal Specialist plays a vital role in supporting the Account Management Team by overseeing the contract renewal process for select accounts, communicating with clients, and updating information in Salesforce and Contract Management application.
Requirements
- 2-4 years' experience in sales, sales support, or customer service
- Excellent active listening, communication, organization, and follow-through skills
- Proven time management and ability to manage multiple projects and prioritize competing tasks
- Ability to understand clients' business and fit with Crisis24's Integrated Risk Management products and services
- Strong interpersonal skills, including oral and written communications
- Experience with CRM software, MS Office, MS Teams, SharePoint, and Help Desk Support Software
- Bachelor's degree required or relevant proven experience
Benefits
- equal opportunity in employment
- dedicated to a work environment that celebrates diversity
- commitment to not discriminating against any individual based on protected factors
