New Business Specialist
Crisp RecruitIndianapolis, Indiana, United States
Posted February 23, 2026
Full Time
About the Company
Craig, Kelley & Faultless LLC stands as a formidable force in personal injury law, particularly in handling challenging truck accident cases. With over 30 years of dedicated service, the firm has relentlessly pursued justice for victims across Indiana and Missouri.
Job Description
Join Craig, Kelley & Faultless LLC as a New Business Specialist, where you'll be at the forefront of our client engagement efforts. This role is vital for converting potential leads into trusted clients, supporting our mission to deliver justice for personal injury victims, particularly in catastrophic trucking accidents.
Requirements
- Client Conversion: Handle qualified leads from initial inquiry to signed client agreement, ensuring a smooth transition into the litigation phase.
- Consultative Selling: Listen with empathy, assess client needs, and build confidence in our firm, converting qualified leads with a high success rate.
- Catastrophic Case Urgency: Quickly recognize high-severity trucking and catastrophic injury cases and follow the firm’s escalation protocol immediately (including live transfers and interrupting leadership when warranted).
- Referral Management: Maintain and enhance professional relationships with referring attorneys, managing inbound and outbound referrals efficiently.
- Follow-Up & Documentation: Maintain a clear follow-up trail (texts/emails/calls), document every touchpoint and next step in the CRM, and deliver a weekly recap of outcomes so the team can step in seamlessly if needed.
