As a global leader in cybersecurity, CrowdStrike is seeking a Digital Customer Success Program Manager to lead the development and execution of digital adoption strategies to enhance customer experience and product utilization.
Requirements
- 5+ years of experience with Customer Success, Digital CS Programs, Customer Marketing, or related role in a SaaS environment
- Demonstrated experience building and optimizing email journeys using marketing automation platforms
- Strong understanding of email metrics and analytics
- Excellent writing skills with ability to create clear, concise technical content for diverse audiences
- Detail-oriented with exceptional organizational skills
- Strong AI proficiency
- Customer-centric mindset with focus on improving user experience
- Growth mindset and bias for action
- Willingness to learn CrowdStrike products; familiarity with cybersecurity concepts is a plus
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
