Digital Customer Success Manager

We're looking for a Digital Customer Success Manager to join our team at ScalePad. As the primary point of contact for our digital partner segment, you'll be responsible for managing inbound requests, delivering timely support, and driving partner satisfaction and account stability. You'll also be the operational backbone of the digital partner segment, processing deals, owning forecasting, and feeding insights back to Product teams and Success Leadership.

Requirements

• 1+ years in B2B customer success, account management, or professional services
• Experience managing a large, diverse portfolio without dropping threads
• Comfort owning commercial conversations: renewals, growth, mid-term risk, and a monthly performance target
• Sharp prioritization instincts
• Strong written and verbal communication
• Working experience with HubSpot and Gainsight (or a comparable CS/CRM stack)
• Actively uses AI tools to manage workload
• Experience managing a portfolio of 1,000+ customers
• Familiarity with digital-first CS motions
• A track record of contributing to CS process improvement

Benefits

• Employee Stock Ownership Plan (ESOP)
• RRSP matching
• Parental leave programs
• Annual professional development budget
• Top-of-the-line hardware and equipment
• Hybrid work model
• Monthly stipend for hybrid life
• 100% employer-paid benefits