Scaled Customer Success Manager

Perceptyx is looking for a Scaled Customer Success Manager to drive measurable value, retention, and expansion across a digital portfolio of customers. The role involves combining Customer Success expertise with scalable, AI-enabled engagement to design digital touchpoints, automations, and lifecycle programs.

Requirements

• 3–5 years in Customer Success, Account Management, or digital engagement in a B2B SaaS environment
• Strong confidence in supporting renewals and identifying expansion paths within an existing customer base
• Familiarity with digital-first CS motions, including automations, playbooks, and automated lifecycle programs
• Comfort using AI-enabled tools for customer insights, automation, content creation, forecasting, and risk detection
• Ability to interpret product usage, health metrics, and value signals to drive action

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance