IT and Applications Support

Crowe Ireland is a leading business advisory and accountancy firm seeking a candidate to join the team in the IT & Applications Support role. The ideal candidate will be responsible for developing and supporting applications, driving AI and automation innovation, and ensuring the smooth operation of IT-related activities.

Requirements

• Develop and manage automated workflows using Power Automate to streamline business processes and deliver measurable efficiency improvements.
• Document workflows and ensure processes are scalable, secure and reliable.
• Utilise Copilot Studio Lite and Copilot Studio to leverage AI capabilities to optimise staff workflows, performance and user experience (UX).
• Provide technical support and troubleshooting for existing applications.
• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Conduct training sessions to improve user proficiency of applications.
• Ensure system security, data integrity and compliance with IT policies and procedures.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
• Create and maintain up-to-date documentation for systems, applications, and processes.
• Other ad-hoc duties as required.

Benefits

• Equal opportunity employer
• Valuing diversity
• Commitment to providing a high-quality and professional support/service to all stakeholders