Sr Manager Process Improvement (Sitetracker)

The Sr. Manager, Process Improvement role at Crown Castle involves leading the design and optimization of business processes within Sitetracker, driving efficiency and scalability across operations, and overseeing large-scale migrations from legacy systems. The role requires 7+ years of experience in process improvement and leading teams, with a proven track record of leading large-scale improvement projects, specifically working in Sitetracker. The successful candidate will partner cross-functionally to modernize and standardize processes, establish governance and best practices, and identify opportunities for automation and continuous improvement to enhance overall system performance and user adoption.

Requirements

• Lead end-to-end process design and optimization within Sitetracker
• Drive large-scale migrations from legacy systems to Sitetracker
• Oversee transformation initiatives to modernize workflows and standardize processes across legacy and Sitetracker environments
• Partner cross-functionally to redesign business processes aligned with Sitetracker capabilities and organizational goals
• Establish best practices, governance, and continuous improvement frameworks for Sitetracker-based operations
• Identify and implement automation opportunities within Sitetracker to streamline workflows and reduce manual effort
• Provide guidance and coaching on all aspects of activities led by the team

Benefits

• Comprehensive healthcare plans
• Market-leading 401(k) plan
• New-child leave
• Tuition reimbursement
• Crown Castle scholarship program
• Matching charitable contributions
• Generous paid time-off
• 10 company holidays plus 2 floating holiday
• Free beverages and snacks