Customer Customer Support Specialist - Integrations & Analytics

As a Customer Support Specialist on the Integrations & Analytics team, you will help customers solve problems in the Crunchtime platform, troubleshoot issues, and provide high-quality support. You will also work with development teams to research and resolve customer-reported issues.

Requirements

• 3-5 years of remote application support experience
• 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree in Computer Science, Information Technology or similar
• Knowledge of Java (basic), Javascript (basic), Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic)
• An understanding of Rest APIs, including the ability to troubleshoot
• Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
• Ability to work in fast paced environment with multiple competing priorities
• Ability to prioritize tasks independently based on understanding business impact for the customer

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Vacation days (with premium)
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Major medical, life, and disability insurance
• Savings fund
• Food vouchers
• Christmas bonus (30 days)
• Wellness benefits
• Fitness reimbursement
• Learning & development funds