Associate Service Desk Analyst
CSCBengaluru, Karnataka, India
Posted April 21, 2026
Full Time
About the Company
CSC is a global leader in business administration and compliance solutions, offering specialized services to alternative asset managers and capital market participants. Key offerings include digital brand protection, domain management, cyber security, and transaction services. With over 120 years of experience and expertise spanning more than 140 jurisdictions worldwide, CSC serves Fortune 500 companies and is renowned for its professional management and client-centric approach.
Job Description
The Associate Service Desk Analyst provides IT support to end-users and clients in a demanding environment, requiring excellent client communication skills and problem-solving abilities. The role involves handling a high volume of tickets, maintaining customer satisfaction, and working collaboratively with other IT teams. The successful candidate will be a customer-focused individual with a "can-do" attitude and a passion for work in a dynamic team.
Requirements
- Providing support to all internal/external teams for tech/operational queries
- Work closely with Service Delivery, Internal Infra team, to Identify and get issues fixed by Product and Tech teams
- Ability to find gaps, issues, or potential improvements in the system
- Participate in on-call rotation basis, Rotational shift
- Implement robust monitoring and alerting system and optimize for scale and performance
- Responsible for debugging the reported issues and performing the root cause analysis
- Creating / Writing Service Desk Procedures and End User Manuals
Benefits
- Annual success-sharing bonuses or commission plans based on individual performance
- Range of support to colleagues with disabilities
