Service Desk Analyst 1

Service Desk Analyst I role in Modern Workplace team, answering customer inquiries, creating tickets, and resolving incidents. Key responsibilities include maintaining customer contact, escalating incidents, and gathering incident details.

Requirements

• Associate bachelor's degree or equivalent experience
• 1-2 years of experience in working with Microsoft products including Windows 10,11 Office and Outlook
• Basic understanding of computer PC networking, standard browser troubleshooting
• Experience working in a CRM ticketing system
• Experience troubleshooting mobile phone and smart device issues
• Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off