Community Manager | Mequon Trail Townhomes

This position is responsible for the overall management and operations of a residential property. Uses leadership skills to drive revenue, maximize profits and ensure quality.

Requirements

• Manage the assigned property in accordance with CSM policy and procedures
• Prompt collection of rent and initiating Unlawful Detainer process when necessary
• Ensure inspections of each unit during check-in and check-out
• Develop and analyze market conditions, plans and manages all advertising and marketing efforts
• Conduct daily property inspections
• Work with Director of Operations to develop and implement changes to operations based on leasing objectives and resident comments
• Ensure that a responsible person is available for building emergencies at all times
• Responsible for management of property expenses to maximize profitability and meet required annual budget
• Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs
• Follow CSM procurement guidelines and applies good business judgment
• Responsible for the preparation and management of property budget and assigned administrative and/or accounting tasks
• Administer property inventory lists for items such as tools, equipment, supplies, etc.
• Actively solicit business to achieve occupancy and rental goals of the property
• Assure that prospective residents are reached through advertising and further market the property by responding to phone inquires, internet leads, and property tours
• Oversee the accurate preparation and administration of all leasing activities
• Direct the completion of market studies and internet/local advertising, as needed
• Plan and participate in community activities, as well as, other projects as assigned
• Accountable for high resident satisfaction scores by ensuring residents needs and concerns are responded to in a professional and timely manner
• Maintain physical asset to provide a welcoming and pleasant environment for residents
• Work side by side with staff to train and model appropriate resident service standards
• Responsible for the training of employees and ensuring training records are maintained
• Analyze quality issues, identify training needs and ensure implementation to improve results
• Utilize available resources and adheres to CSM training policies
• Ensure all CSM training requirements are met
• Conduct routine inspections of exterior and interior community property/grounds and operations
• Need to be available on a 24-hour basis
• Ensure a clean and safe work environment
• Responsible for interviewing, hiring, coaching, and development of all employees
• Evaluate staff performance and takes appropriate corrective action as needed
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
• Responsible for effective self/workload management
• Demonstrate clear written and verbal communication skills
• Promote collaboration and positive, professional work environment
• Attend all required meetings
• Adhere to all CSM Standard Operating Procedures, Fair Housing laws, grooming/appearance/ dress code standards

Benefits

• Paid holidays
• Vacation days
• Sick leave
• Health insurance
• Retirement plan
• Bonuses