The Key Account Support Manager plays a crucial role in fueling revenue growth and enhancing profitability across our existing customer accounts. In this position, you'll oversee the customer relationship throughout their lifecycle and lead a team of Account Support Executives to deliver outstanding customer service and achieve commercial success.
Requirements
- Forge robust, multi-tiered connections with our valued customers to stimulate account growth
- Craft and implement tailored Account Development Plans (ADPs) for our key accounts
- Spot and initiate upsell and cross-sell opportunities throughout our diverse product range
- Take the lead on resolving customer issues, managing escalations, and handling complaints
- Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients
- Deliver consistent reports on account performance
- Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations
- Assist in commercial negotiations to secure new business deals and renew existing contracts with customers
- Ensure the accuracy and current status of Salesforce and CRM data
Benefits
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance