Key Account In Life Manager

The Key Account Support Manager plays a crucial role in fueling revenue growth and enhancing profitability across our existing customer accounts. In this position, you'll oversee the customer relationship throughout their lifecycle and lead a team of Account Support Executives to deliver outstanding customer service and achieve commercial success.

Requirements

• Forge robust, multi-tiered connections with our valued customers to stimulate account growth
• Craft and implement tailored Account Development Plans (ADPs) for our key accounts
• Spot and initiate upsell and cross-sell opportunities throughout our diverse product range
• Take the lead on resolving customer issues, managing escalations, and handling complaints
• Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients
• Deliver consistent reports on account performance
• Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations
• Assist in commercial negotiations to secure new business deals and renew existing contracts with customers
• Ensure the accuracy and current status of Salesforce and CRM data

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Free onsite parking
• Life Assurance