Guest Service Supervisor - Call Center
CW TalentWilliamsburg, Virginia, United States
Posted April 9, 2026
Full Time
About the Company
The Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world.
Job Description
The Guest Service Supervisor - Call Center provides daily leadership in a high-volume, guest-focused contact center supporting reservations for lodging, dining, recreation, and Historic Area programming.
Requirements
- Direct experience in a call center, reservations, or guest-service environment.
- Experience working in a high-volume, customer-facing operation.
- Supervisory or lead experience in an operational or service-focused setting.
- High school diploma or equivalent.
- College coursework or equivalent education, experience, or training in a related field.
Benefits
- Paid time off
- Retirement plan
- Health insurance
- Dental insurance
- Vision insurance