Guest Service Supervisor - Call Center
CW TalentWilliamsburg, Virginia, United States
Posted April 9, 2026
Full Time
About the Company
CW Talent Solutions specializes in executive search and staffing for investment management and hedge fund firms, leveraging more than four decades of industry expertise. The firm offers a full suite of talent services—from executive search and interim management to people analytics and employer branding—tailored to finance and asset‑management clients worldwide. CW differentiates itself with a rigorous, transparent recruitment process, a deep global network of vetted professionals, and a culture of honesty, pragmatism, and strict confidentiality. By partnering with CW, firms gain access to top-tier talent and strategic insights that drive sustainable growth and competitive advantage.
Job Description
The Guest Service Supervisor - Call Center provides daily leadership in a high-volume, guest-focused contact center supporting reservations for lodging, dining, recreation, and Historic Area programming. In addition to supervising the team, this role actively assists with reservations and works alongside agents to ensure every guest receives timely, accurate, and exceptional service in a fast-paced, revenue-generating environment.
Requirements
- Direct experience in a call center, reservations, or guest-service environment.
- Experience working in a high-volume, customer-facing operation.
- Supervisory or lead experience in an operational or service-focused setting.
- High school diploma or equivalent.
- College coursework or equivalent education, experience, or training in a related field.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance