Guest Services Coordinator - Call Center

The Guest Services Coordinator position for the Call Center follows up with guests, manages daily correspondences, and assists with daily overflow coverage needs for both transient and group reservations.

Requirements

• High school diploma or equivalent
• Customer service experience, hotel or call center experience
• Proficiency in Microsoft Office suite: Outlook, Word and Excel
• Exceptional verbal and written communication skills and excellent telephone etiquette
• Positive and upbeat attitude at all times
• Ability to demonstrate a high level of hospitality and courtesy
• Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately
• Ability to work independently and adapt to changing work priorities

Benefits

• 401k Matching
• Retirement Plan