Associate Professional Services Consultant

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Senior Professional Services Consultant will guide clients through the successful implementation and adoption of Cyara's platform, providing training, support, and expert advice to meet their business needs.

Requirements

• Conduct training sessions and workshops for clients
• Provide ongoing support and guidance as needed
• Work closely with clients to understand their business processes and objectives
• Collaborate with the Technical Lead / Project Manager to manage timelines and deliverables
• Collaborate with the product and engineering teams to provide feedback on product features and enhancements
• Develop and maintain strong relationships with clients
• Assist in the creation of project documentation
• Troubleshoot and resolve issues during the implementation process
• Identify opportunities for upselling or cross-selling additional services and products

Benefits

• Comprehensive health and wellness benefits
• Generous parental leave
• 401(k) matching
• Retirement plan
• Professional development opportunities
• Flexible work arrangements