Senior Professional Services Consultant
CyaraHyderabad, Telangana, India
Posted October 28, 2025
Full Time
About the Company
Cyara is a leader in customer experience (CX) transformation, offering an AI-based platform that optimizes interactions across voice, video, digital, and chatbot channels. With services like IVR testing, contact center monitoring, and CX assurance, Cyara helps businesses enhance customer journeys while reducing costs and minimizing risks. The company's commitment to innovation and excellence is reflected in its 96% customer retention rate and world-class Net Promoter Score (NPS), making it a trusted partner for global brands seeking to deliver exceptional CX at scale.
Job Description
Cyara is a leading Automated CX Assurance Platform provider seeking a Senior Professional Services Consultant to guide clients through the implementation and adoption of their platform. This role requires technical expertise, project management skills, and a strong customer-centric approach, working closely with clients to understand their business needs and ensuring a smooth transition to their platform. The consultant will lead implementation, manage projects, provide training, and collaborate with various teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience in a professional services, consulting, or implementation role.
- Strong technical skills in system configuration, software customization, and integration.
- Proven project management experience, including managing multiple projects.
- Excellent communication and interpersonal skills.
- Experience with SaaS platforms, cloud technologies, and software implementation best practices.
- Self-starter with ability to work independently and collaboratively.
- Willingness to travel (possibly).
Benefits
- Competitive salary
- Opportunity to work with a leading CX Assurance Platform provider
- Collaborative work environment
- Training and development opportunities
