Customer Operations Specialist - (f/m/d)

As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day-to-day operations run smoothly, and serve as a reliable point of contact for German-speaking customers.

Requirements

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM
• Act as a point of contact for German-speaking customers via phone, email, and CRM
• Handle inquiries related to subscriptions, invoices, and assets
• Take ownership of requests and follow through until resolution
• Escalate complex cases to internal teams and coordinate solutions
• Monitor account status and identify inconsistencies or issues
• Ensure CRM data is structured, accurate, and up to date

Benefits

• Exciting industry
• Real impact
• Trust & responsibility
• Shape the future
• International team
• Good compensation
• Strong network
• Diversity