Customer Operations Specialist - (f/m/d)
CycleSubcarpathian Voivodeship, Poland
Posted March 24, 2026
Full Time
About the Company
Cycle is a leading provider of influencer marketing, creator marketing, social media services, and content production. The company focuses on driving culture through co-creation, offering tailored solutions for brands to engage with influencers and creators. Cycle's unique approach emphasizes collaboration and innovation, setting it apart in the industry.
Job Description
At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.
Requirements
- Manage a large portfolio of customer accounts and maintain accurate data in the CRM
- Act as a point of contact for German-speaking customers via phone, email, and CRM
- Handle inquiries related to subscriptions, invoices, and assets
- Take ownership of requests and follow through until resolution
- Escalate complex cases to internal teams and coordinate solutions
- Monitor account status and identify inconsistencies or issues
- Ensure CRM data is structured, accurate, and up to date
Benefits
- Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
- Real impact: Your work improves the lives of many bike couriers.
- Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas.
- Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
- International team: Work alongside motivated colleagues from all over the world.
- Good compensation: We offer an attractive salary, modern equipment, and equity options.
- Strong network: You will never be alone — our experienced mechanics will always be at your side.
