Sr. Engineering Manager - Customer Experience Intelligence (CXI)
DatabricksMountain View, California, United States • San Francisco, California, United States
Posted February 25, 2026
222000 - 312600 USD
Full Time
About the Company
Databricks is the data and AI company, founded by the original creators of Lakehouse, Apache SparkTM, Delta Lake and MLflow.
Job Description
At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems. We build and run the world’s leading data and AI infrastructure platform so customers can transform deep data insights into business outcomes.
Requirements
- BS or higher degree in Computer Science or a related field.
- 10+ years of experience building and operating customer-facing workflows and support automation tools that reduce customer effort and improve resolution time.
- 5+ years of experience leading Engineering teams that build products used daily by Support engineers, SREs, or developers.
- Demonstrated experience delivering AI- or automation-enabled systems
- Experienced influencing across multiple engineering and product organizations.
- Excellent written and verbal skills with the ability to articulate complex strategies clearly and concisely.
Benefits
- Comprehensive benefits and perks that meet the needs of all employees
- Annual performance bonus
- Equity
- Paid time off
- 401k Matching
- Retirement Plan