Staff Software Engineer – Customer Experience Intelligence (CXI)

We're looking for a Staff Technical Lead to shape the future of customer experience at Databricks. You'll design intelligent, AI-powered systems that make support faster, smarter, and more effortless. You'll lead hands-on development of automation to improve customer experience and Support scalability.

Requirements

• BS or higher degree in Computer Science or a related field.
• Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API's
• Extensive full stack development experience
• Proven success designing and deploying production-grade automation in complex technical environments
• Hands-on experience with ML-assisted systems, decision support, or agentic automation
• Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
• Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints

Benefits

• Annual performance bonus
• Equity
• Benefits listed above