Technical Escalations Engineer 3 (Internal Developer Portal) - US-East

As a Technical Escalations Engineer 3, you'll operate at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. You'll develop deep technical expertise, investigate complex escalations, and drive solutions for our most critical customer challenges.

Requirements

• Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they're equipped to handle any challenge.
• Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.

Benefits

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture