Technical Support Engineer 1

Technical Support Engineer 1 at Datadog in Tokyo, Japan. Engage with customers via multiple channels, reproduce technical issues, participate in product conversations, train as a highly knowledgeable specialist in one or more Datadog product area(s), and work in a hybrid workplace.

Requirements

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Fluency in Japanese (both spoken and written) at a business or native level

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks