Technical Support Engineer 2

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

Requirements

• Experienced in multi-channel technical support at a SaaS company
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Fluency in Japanese (both spoken and written) at a business or native level is required

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity
• Continuous professional development
• Product training
• Career pathing
• Inclusive company culture