Technical Support Engineer

Technical Support Engineer role at DataDome, supporting clients like Tripadvisor, Pokemon, and ZocDoc, developing expertise in cloud software, cybersecurity, and AI, and working on a global team with remote work options.

Requirements

• 2+ years of experience in technical support, product support, or a similar customer-facing technical role
• Experience supporting B2B cloud software
• Self-driven, curious, and eager learner
• Strong team player with global interaction skills
• Customer-driven individual with technical challenges-solving skills
• Technical understanding of website hosting and architecture, mobile application, and internet workings
• Experience with Apache, Nginx, AWS Lambda@edge, CDNs, and WAFs
• Cybersecurity experience

Benefits

• Flex Life: Remote work + $500 stipend
• Health Benefits: Medical, dental, and vision insurance
• Professional Development: Internal Learning and Development platform
• Events & Team building: Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns
• PTO: 20 paid time off days, 5 sick days, and 2 floating holidays
• 401 K eligibility + matching