Account Director
DataEQCape Town, Western Cape, South Africa
Posted July 15, 2025
Full Time
About the Company
DataEQ uses social media and other customer feedback data to help large enterprise brands generate better CX insights, manage risk, improve conduct reporting and optimise social customer service.
Job Description
We are looking for a strategic, curious, and relationship-driven individual to join our high-performing Business Development team as an Account Director. The role involves managing a diverse portfolio of clients, driving retention and growth, and ensuring clients understand and use our data to drive better business decisions.
Requirements
- A tertiary qualification
- 5+ years experience in a senior client service role
- Proficiency in MS Word, PowerPoint, and Excel is essential
- Analytical problem solving and attention to detail
- Outstanding communication skills in writing and in person
- Ability to work flexibly in a fast-paced, performance-orientated environment
- Curious, always learning personality
- Target-driven, determined and energetic
- Collaborative colleague who builds strong relationships internally as well as externally
Benefits
- Generous annual leave
- Market-related remuneration packages
- Regular company status meetings
- Sabbatical benefit after 5 and 10 years of service
- Access to optional co-working space
- Meeting-free days
- Solid work-from-home set up
- Compulsory Pension Fund and Group Life benefit
- Optional Medical Aid
- Personal development budget
- Regular team socials