Customer Support Specialist

Job Description

As one of the most important sources of information for our customers around our Payment Gateway and APIs, you will support with shop integrations and provide tips on best practices and standards in the field of online payments.

You will serve as the first point of contact for our customers with technical and operational questions and use your learned knowledge and experience to constantly develop solutions for our customers.

You will help our merchants to understand the benefits of our solution and support them with questions about existing security requirements and guidelines.

You will support your team in the daily business, with the good feeling that we are all in it together, to overcome challenges and grow together as a team.

You Bring:

• You have already gained practical experience in the payment or fintech industry, have worked with e-commerce platforms or have looked behind the scenes of an online retailer.
• You bring affinity to internet technologies (HTML, JavaScript, APIs, etc.) or have even programmed a "Hello World!" script yourself.
• You know how to prioritize tasks according to the urgency, necessity, internal and external requirements, have a quick understanding and love to dig into problems.
• Your language skills in DE, EN, and FR go far beyond a hello, bonjour, and good day and are even accompanied by a buon giorno in the best case.
• You have completed a computer science or media technician education, but also understand commercial processes or vice versa.

What You Can Expect:

• An interesting and varied task in a pleasant and highly motivated environment.
• Great personal responsibility and self-determination in how you implement your tasks and achieve your goals.
• The opportunity to gain new experiences, try new things, and make mistakes.
• Flat hierarchies and short decision-making paths in a company culture that invites participation.
• A collegiate work environment with creative people, afterworks, and BBQs in the summer, etc.
• Anywhere office: choose yourself where you can work most efficiently - whether in the office directly at Stadelhofen station, at home or at a completely different location.

About Datatrans

Datatrans is the leading Swiss payment service provider and has specialized in the technical processing of online payments.

For the end customer mostly invisible in the background, we contribute decisively to the design of how payments are made in the Internet and over the smartphone.

As a young and dynamic team, we are growth-oriented and want to offer our customers the best possible customer experience.

Therefore, we are looking for talented, creative, and entrepreneurial thinkers who will actively support us.