IT Service Management Process Owner Sr

Dayforce is seeking an IT Service Management Process Owner Sr to establish and continuously improve Service Level Management (SLM) across services environment. This role will define and standardize IT services, build a scalable SLA/OLA framework, and run ongoing governance and continual improvement.

Requirements

• 5+ years in IT service management, service governance, SLM, or IT operations process ownership.
• Proven experience defining IT services and implementing SLAs/OLAs across multiple teams.
• Strong working knowledge of ITIL practices, especially Service Level Management and Continual Improvement.
• Hands-on experience with ServiceNow ITSM/ITOM concepts as a system of record for services and reporting.
• Strong analytical skills to turn operational data into actionable insights.
• Understanding of the ServiceNow platform and its ITSM capabilities.
• Excellent communication and collaboration skills to effectively interact with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a team-oriented, fast-paced environment.
• Excellent problem-solving skills with a focus on delivering practical and effective solutions.
• Technical certification in ITIL/ITSM is highly desirable.

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits