Service Request Manager
PeoplePlusTech Inc.Manila, Philippines
Posted March 12, 2026
Full Time
About the Company
PeoplePlusTech Inc. is a leading Business Process Outsourcing (BPO) provider specializing in IT consulting, staff augmentation, managed operations center, custom development, data entry, software development, maintenance, transcription, and accountancy services. The company offers high-quality, efficient solutions to reduce overhead costs, increase productivity, and focus on core business functions. With a commitment to quality and client satisfaction, PeoplePlusTech ensures specialized attention and lower rates for critical back-office operations.
Job Description
We are seeking a Service Request Manager to support the implementation and operational management of the Service Request function within the Service Management framework. The role will focus on establishing governance, refining processes, and collaborating with stakeholders to define the current-state operating model.
Requirements
- Experience in IT Service Management (ITSM) processes, particularly Service Request Management.
- Hands-on experience with ServiceNow or similar ITSM platforms.
- Strong understanding of process governance, RACI models, and service management frameworks (e.g., ITIL).
- Experience working with CMDB environments is an advantage.
- Excellent stakeholder management and communication skills.
- Ability to facilitate workshops and collaborate with cross-functional teams.
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
