We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re looking for a driven Program Manager to join our team.
Requirements
- Review/Approve Dealer communications posted to OEM website.
- Drive exceptional external/internal customer service that involves timely issue resolution.
- Work with OEM/Dealer Tire teams on program promotional activities, program enhancements, results, Dealer communication, etc.
- Serve as internal communication point person to deliver consistent, appropriate messaging.
- Develop and lead new program element webinars (or conference calls) and weekly OEM status calls to review all activity including current/future initiatives.
- Support OEM/Dealer Tire teams on program promotional activities, program enhancements, results, dealer communication, etc.
- Invoke a project management methodology to manage the program/promotion conception, design and implementation.
- Build relationships with OEM vendors/partners to ensure cross-program integration as needed.
- Serve as initial point of contact for issue resolution. Work with appropriate groups within Dealer Tire and OEM to ensure that issue is resolved in timely manner.
- Identify opportunities for program enhancements.
- Partner with internal and external stakeholders on evaluating and communicating key fitment data for accessory products.
- Manage, monitor, and validate tire, wheel, and accessory fitment information to ensure accuracy across all OEM programs, assemblies, and project initiatives.
- Analyze opportunity and project-specific requirements to provide informed tire and wheel recommendations aligned with performance targets, engineering constraints, and OEM guidelines.
- Maintain process for identifying fitment discrepancies, coordinating corrections, and confirming final approval with OEM engineering and internal teams.
- Support new product development and assembly initiatives by interpreting fitment specifications, requirements, and compatibility criteria.
- Key OEM contact for marketing, inventory, invoicing and performance analysis.
- Participate in forecasting discussions, and internal initiatives.
- Collaborate with internal stakeholders on increasing efficiency with assembly system processes.
- Partner with General and Program Managers to monitor OEM relationships, performance and business opportunities.
- Provide analytics that help determine the progress/success of OEM programs.
- Analyze the data to ensure new business initiatives align with Dealer Tire’s Strategic Plan.
- Provide/visualize tire/accessory program performance analytics to OEM teams.
- Work collaboratively with internal teams to analyze overall product performance/profitability.
- Participate in Sales and Marketing planning meetings with OEMs and internal stakeholders.
- Responsible for providing data for promotional program business case development.
- Work with Marketing/Merchandising on material creation, implementation support and development of product information for digital marketing.
- Coordinate pricing updates and new program additions with internal teams.
- Maintain OEM Assembly Fitment Data.
- Coordinate manual sales order entry, follow-up and communication.
- Image and web content administration/maintenance; manage web alerts for assemblies.
- Sell sheet creation and internal/external communication.
Benefits
- Paid time off
- Medical
- Dental
- Vision
- 401k match (50% on the dollar up to 7% of employee contribution)
