Senior Software Engineer, Infrastructure
DecagonNew York, New York, United States
Posted January 28, 2026
250000 - 330000 USD
Full Time
About the Company
Decagon is a leading conversational AI platform that empowers brands to deliver intelligent, human-like customer experiences across chat, email, and voice. Partnering with industry leaders such as Hertz and Eventbrite, Decagon resolves millions of inquiries in multiple languages, offering a scalable solution for enhancing customer engagement. Backed by prominent investors including Accel and Andreessen Horowitz, Decagon stands out through its advanced AI agents and commitment to redefining customer experience at scale.
Job Description
Decagon is hiring a Senior Software Engineer, Infrastructure to design, build, and operate production infrastructure for high-scale, low-latency systems. The ideal candidate has 5+ years of experience building and operating production infrastructure at scale and a proven track record meeting high availability and low latency targets.
Requirements
- 5+ years building and operating production infrastructure at scale
- Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest
- Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing)
- Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets)
- Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office