Senior Software Engineer, Infrastructure

Decagon is a leading conversational AI platform empowering every brand to deliver concierge customer experiences. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Requirements

• 5+ years building and operating production infrastructure at scale
• Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest
• Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing)
• Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets)
• Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best