Senior Manager, Customer Success
DeepLJapan
Posted March 4, 2026
Full Time
About the Company
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.
Job Description
DeepL is seeking a Senior Manager of Customer Success to lead a team of Customer Success Managers in APJ, driving customer value, retention, and growth. The role requires 7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function.
Requirements
- 7+ years of experience in Customer Success, Account Management, or a related field
- 5+ years managing CSMs supporting Enterprise clients in a leadership function
- Proven success leading teams managing large, complex customers with multi-stakeholder engagement
- Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks
- Passion for developing and empowering people, with a strong track record of coaching and performance management
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Regular in-person team events
- Monthly full-day hacking sessions
- 20 days of annual leave
- Competitive benefits
- Virtual Shares
