Customer Care Representative
DelineaTaguig, Philippines
Posted March 9, 2026
Full Time
About the Company
Delinea is a leading provider of identity security solutions, specializing in Privileged Access Management (PAM) and Identity Management. The company offers comprehensive tools to govern user identities across cloud and traditional environments, enhancing cybersecurity by applying context and intelligence throughout the identity lifecycle. Delinea's platform stands out for its rapid deployment, minimal resource requirements, and ability to detect and respond to irregularities in real-time, making it a key player in securing modern enterprises.
Job Description
Delinea is seeking an entry-level Customer Support Agent to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.
Requirements
- First-line post-sale case response via email, phone, chat and CRM cases
- Initial case triage and resolution plan
- Follow guidelines and workflow steps for escalation
- Maintain a concise and efficient customer response
Benefits
- Competitive salaries
- Meaningful bonus program
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
