IT Operations Specialist Senior
Delta Dental of MissouriSt. Louis, Missouri, United States
Posted March 27, 2026
Full Time
About the Company
Delta Dental of Missouri is a nonprofit 501(c)4 organization dedicated to enhancing oral health across the communities it serves. As a member of the national Delta Dental Plans Association, the company offers comprehensive dental and vision insurance plans, alongside wellness programs and oral health education initiatives. With a legacy spanning more than five decades, Delta Dental of Missouri is recognized as the leading dental benefits provider in the nation, delivering reliable access to care, robust benefits, and exceptional customer service for employers, employees, and families. Its commitment to community well‑being and high‑quality service distinguishes it as a trusted partner in the dental benefits industry.
Job Description
Join Delta Dental of Missouri as a Senior IT Operations Specialist! We're looking for an experienced professional to manage complex technical issues, mentor junior staff, and drive process improvements.
Requirements
- Provide advanced-level troubleshooting and resolution for hardware, software, and network issues.
- Monitor and maintain end-user devices, operating systems, and software applications.
- Manage and troubleshoot network configurations, including VPNs, DNS, DHCP, and firewalls.
- Administer Microsoft Intune to manage and support mobile device management (MDM) solutions, including device enrollment, policy management, and application deployment.
- Manage and maintain Office 365 applications and services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Configure, deploy, and maintain Microsoft environments, ensuring high availability, security, and performance.
- Provide training and support to end-users on IT systems and tools.
- Mentor and guide junior Help Desk staff, assisting with skill development and knowledge sharing.
- Develop and update IT support documentation, knowledge bases, and procedures.
- Identify areas for process improvement and propose solutions to enhance efficiency and service quality.
- Lead or contribute to IT projects, such as system migrations, new technology implementations, and infrastructure upgrades.
- Collaborate with other departments and external vendors to resolve issues and deploy solutions.
- Ensure adherence to IT policies, procedures, and industry regulations.
- Implement and enforce security best practices to safeguard organizational data.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
