Workforce Analyst

We're looking for a Workforce Analyst to join our team, providing high-quality planning and analytical insight to ensure our frontline teams are resourced to meet demand across all channels of service delivery. As a Workforce Analyst, you'll play a critical role in ensuring the right skills are available in the right places at the right time.

Requirements

• Experience in forecasting, planning, or schedule management within a busy, production-based environment
• Solid understanding of how operational systems and processes interact
• Well-developed Excel capability and a sharp analytical mindset
• Ability to work with large and complex datasets
• Comfortable working with digital tools and technology
• Skilled at building relationships across a wide range of stakeholders